Returns & Exchanges

At Japan2, we want you to be completely satisfied with your fashion finds, which is why we offer a hassle-free 30-day return policy for all unworn items in their original packaging. Whether it's a fit issue or a change of heart, our streamlined process ensures your exchange or refund is handled with the utmost care.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Carefully place the items in their original packaging, ensuring all tags are attached and the garment is in its original condition.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our team inspects your return, we will process your refund to the original payment method or ship out your new exchange item within 5-7 business days.