Frequently Asked Questions

Everything you need to know about shopping with Japan2

Where does Japan2 ship from?

All our authentic fashion pieces are shipped directly from our distribution centers in Tokyo and Osaka to ensure the highest quality standards.

How long does international shipping take?

Standard international shipping typically takes 7-14 business days, while express shipping options can arrive within 3-5 business days depending on your location.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Please note that return shipping costs for international orders are the responsibility of the customer.

Are the sizes based on Japanese or US standards?

Our items use Japanese sizing, which tends to run smaller than US/EU sizes. We provide a detailed size conversion chart on every product page to help you find the perfect fit.

Are all items sold on Japan2 authentic?

Yes, we guarantee 100% authenticity. We work directly with licensed manufacturers and authorized retailers in Japan to source every item in our catalog.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.